Absolutely horrible customer service. I made a rental for my business. I sent two people to pick up the car. The sole driver is 26, but did not have a credit card. They made the person who did have a credit card, the driver. I originally got a quote for $398.23. They then charged a surcharge for the new driver who is not 25 and charged a new amount of $940.89. They will not work with us. Customer service can't answer questions and simply says, "sorry this is the policy". Worst car rental company I have ever worked with

Absolutely horrible customer service. I made a rental for my business. I sent two people to pick up the car. The sole driver is 26, but did not have a credit card. They made the person who did have a credit card, the driver. I originally got a quote for $398.23. They then charged a surcharge for the new driver who is not 25 and charged a new amount of $940.89. They will not work with us. Customer service can't answer questions and simply says, "sorry this is the policy". Worst car rental company I have ever worked with

We had a great experience with FOX. We were taken care of by Roxana at the Denver Airport. Her attitude and service were exceptional. I bet if everyone who worked there were like her, there would be absolutely ZERO negative reviews. Thank You Roxana for a great rental experience and I hope to see you again next year!

We had a great experience with FOX. We were taken care of by Roxana at the Denver Airport. Her attitude and service were exceptional. I bet if everyone who worked there were like her, there would be absolutely ZERO negative reviews. Thank You Roxana for a great rental experience and I hope to see you again next year!

Hi There,

Just a heads-up that I believe the word "choosen" is spelled wrong on your website. I had a couple of errors on my site before I started using a service to monitor for them. There are a few sites that do this but we like SpellingReport.com and ErrorSearch.com.

-Jesiica

This is the most unprofessional car rental agency I have ever used. They don't even deserve 1 star.

Your site looks great but I did notice that the word "choosen" appears to be spelled incorrectly. I saw a couple small issues like this. I thought you would like to know!

In case you wanted to fix it, in the past we've used services from a websites like HelloSpell.com to keep our site error-free.

Hello,

You misspelled the word "choosen" on your website. Sometimes errors like can hurt your web traffic. Maybe check out a service that alerts you to issues like SpellReport.com or CheckMySite.com.

-Karen

It looks like you've misspelled the word "choosen" on your website. I thought you would like to know :). Silly mistakes can ruin your site's credibility. I've used a tool called SpellScan.com in the past to keep mistakes off of my website.

-John

Initially coming to Fox was simple and easy until I was asked to show that I had a round trip ticket from
my final destination back to my home state. The airline I traveled on did not provide one; therefore I
went through unnecessary time just to prove I had a ticket back home. I feel this standard with fox
is unnecessary. Because I only had a debit card to use all these stipulations applied and it was a loss of time.
The good news was the agent I worked with ( Alexander )was very kind and he did a great job
of being congenial and giving me a good car.

The Sea-Tac Fox agents handled my reservation promptly, courtiously and with a friendly smile. I got off the airport shuttle and was in my car, driving away in 20 minutes…can’t beat that!

Booked a rental with Fox because they were significantly cheaper than the competition. I arrived at the counter around 9pm and there were 2 agents assisting 2 other customers that got off the same shuttle bus. My wait was 5-10min. Other than the rep insisting several times that I purchase insurance the transaction went smoothly. I politely declined the insurance. The price was exactly what I had in my reservation plus $150 deposit. Getting the car in the basement was even quicker. I handed over the paperwork and they gave me the keys and showed me to the car. The car was less than a year old and in good condition. The only issue I had during my 2 week/3000 mile journey were minor issues with the FOB which appears to be common on dodge challengers. The $150 deposit was automatically returned a few days after I returned my car.

Despite the bad reviews, I gave Fox a try because their prices were quite a bit lower. I originally had a mid-size car, and they asked if I’d be interested in upgrading to a brand new Camry. I told them I wasn’t interested, and they gave me a Sun Country discount, bringing the price down quite a bit. I went for it and avoided all the other extra options. The car drives great and is very comfortable. Good gas mileage and acceleration - definitely the nicest car I’ve rented. Service was fast and friendly. Highly recommend giving Fox a chance if you’re looking to save a bit of money.

I love this rental car company, they always have the beast rates on the same cars you get everywhere else. The customer service here is amazing ! Definitely recommend this.

Rented a car from fox just outside the LAX airport. Had to wait for the shuttle van driver for over 20 minutes. Once arrived the line looked they were giving away free ish, long as hell but moved fairly swift. Waited in line about 20-25 minutes. Once my reservation was confirmed, went to the back, picked any car from the lot I was assigned (based off of the type of car you rent) and left out. Fairly smooth. Fox is pretty cheap with a large selection of cars. Not a bad deal

I understand the poor reviews but have to say the experience was great. Cheapest price for lax, quick drop off without hassle and nearby gas station (although the their gas price was cheaper than stations).

Standard shuttle to and from, only issue was slow check in but otherwise car was standard grade. Would definitely do again if cheapest.

My fox rental was awesome. I picked up in Seattle and dropped in L.A. $500 two weeks as opposed to all others that were $1200 for same car. ($800 drop in other town fee). They were great and the car was great. Give them a chance.

I got a economy car for $11 a day through these guys. You really can’t beat that at all. They had shuttle service to and from the airport, and we were allowed to choose whatever car we wanted from the two rows and go.

The car was a little bit dirty on the inside, but for $11 a day, I didn’t mind buying some baby wipes and wiping it down myself.

I loved that we had unlimited mileage, and we weren’t even hassled to buy the extra insurance too badly like most car places do (my credit card gave us free insurance)

The shuttle was there almost immediately for us both times, and I honestly just have no complaints with my experience!

great price. it’s worth to come all the way to pick up a car, especially if you are renting a 4x4.
got a 4x4 with unlimited mile for $126 a week. you can book directly from their website.
went in and got the car very quickly in 5 minutes. I like it that you can pick your own car.
(make sure you check the tire on the car to make sure that they are not too worn out)

drop off the car very quickly as well. no waiting at all.

shuttle service also come very quickly from the lax.

fox rental car is my first choice for renting a car.

ps. if you are taking airport shuttles to the office you can also take the thrifty’s shuttle. it’s right next door as long as you tip the driver. they are totally cool with it.

cheap and we had no problem with it. the economy car we got was nice (nissan something). we will use them again.

note: the shuttle took long time (compare to other rental car companies) to pick us up in the airport friday night… but not that bad…